Frequently Asked Questions
Everything you need to know about KILRR gourmet snacks and delivery.
How long does shipping take for perishable items?
We prioritize freshness by using express shipping. Most orders arrive within 2-3 business days. You will receive a tracking number as soon as your package leaves our kitchen.
Do you offer international shipping?
Currently, KILRR only ships within the domestic United States to ensure our food products maintain their peak quality and safety standards during transit.
What is your return policy for food products?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Are KILRR products allergen-friendly?
Each product page contains a full list of ingredients and highlighted allergens. Please note that our facility processes nuts, dairy, and gluten, so cross-contamination is possible.
How should I store my KILRR snacks?
To maintain maximum flavor and texture, we recommend storing our products in a cool, dry place. Specific storage instructions, such as refrigeration requirements, are printed on each individual package.
Can I cancel or modify my order?
Orders can be modified or cancelled within 2 hours of placement. After this window, our team begins preparing your fresh items for shipment and changes can no longer be made.