Returns & Exchanges
At KILRR, we strive for 100% satisfaction with every bite, but due to the perishable nature of our food products, we handle returns on a case-by-case basis. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery for a full refund or replacement.
Document the Issue
Take clear photos of the damaged items, the packaging, and your packing slip immediately upon discovery of the issue.
Contact Support
Email our customer care team at [email protected] with your order number and the attached photos within 48 hours of delivery.
Review Process
Our quality assurance team will review your claim within 2 business days to verify the discrepancy or damage reported.
Resolution
Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing